FAQ's
What materials are used in Mericans Home Supply?
Mericans Home Supply is made from premium 18/10 stainless steel with an aluminum core designed to distribute heat evenly across the cooking surface. Stainless steel is non-reactive, helping preserve the natural flavors of your ingredients while offering long-lasting durability.
Is Mericans Home Supply compatible with induction cooktops?
Yes. Mericans Home Supply is designed to work with all major cooktop types, including induction, gas, electric, ceramic, and glass cooktops.
Is Mericans Home Supply oven safe?
Most Serary stainless steel cookware is oven safe up to 500°F (260°C). Always check the product specifications for the exact temperature limit for your specific cookware piece.
Does Mericans Home Supply have nonstick coating?
Yes some of Mericans Home Supply sets are non-stick while some are made with stainless steel cooking surfaces, which means it does not use chemical nonstick coatings. Stainless steel allows for better browning and durability while maintaining food safety and performance. Check product page for specifications.
How do I prevent food from sticking to stainless steel cookware?
To reduce sticking:
Preheat the pan before adding oil or butter
Use medium or medium-high heat instead of maximum heat
Allow food to naturally release before turning or stirring
These techniques help create a natural cooking surface that minimizes sticking.
Is Mericans Home Supply dishwasher safe?
Yes, Mericans Home Supply is generally dishwasher safe. However, hand washing is recommended to maintain the appearance and longevity of the cookware.
How should I clean Serary stainless steel cookware?
For everyday cleaning:
Allow the cookware to cool before washing
Wash with warm water, mild dish soap, and a soft sponge
For tougher stains, use a stainless steel cleaner or a baking soda paste
Avoid steel wool or harsh abrasive cleaners that may scratch the surface. Please see our Use & Care guide page for proper maintenance of your cookware.
Will stainless steel cookware discolor over time?
Occasionally, stainless steel cookware may develop slight discoloration from heat or minerals in water. This is normal and does not affect performance. Using a stainless steel cleaner or vinegar solution can help restore its shine. Please see our Use & Care guide page for proper maintenance of your cookware.
What cookware pieces are included in Mericans Home Supply sets?
Mericans Home Supply sets may include combinations of:
Saucepans with lids
Dutch ovens
Casserole pans
Steamers
Lids designed for multiple pieces
Specific contents may vary depending on the cookware set.
Is Mericans Home Supply suitable for everyday cooking?
Yes. Mericans Home Supply is designed for daily kitchen use, offering durability, even heat distribution, and versatility for a wide range of cooking tasks such as sautéing, boiling, steaming, simmering, and slow cooking. Please see our Use & Care guide page for proper maintenance of your cookware.
Shipping & Returns
How long does shipping take?
Our standard shipping typically takes 6–9 business days from the date your order is placed.
When will my order be processed?
Orders are usually processed within 1–2 business days before being shipped.
Do you provide order tracking?
Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.
Can shipping take longer than 6–9 days?
In rare cases, shipping may take slightly longer due to high demand, holidays, or courier delays.
Do you ship on weekends or holidays?
Orders are processed and shipped on business days only (Monday – Friday: 9:00 AM – 5:00 PM (CST)), excluding holidays.
What should I do if my order hasn’t arrived after 9 days?
If your order has not arrived within the expected timeframe, please contact our support team, and we will assist you as soon as possible.
Warranty
What does the Limited Lifetime Warranty cover?
Our Limited Lifetime Warranty covers manufacturing defects in materials or workmanship under normal use.
How long does the warranty last?
The warranty lasts for the lifetime of the product under normal use by the original purchaser.
What is not covered under the warranty?
The warranty does not cover damage caused by misuse, accidents, improper care, normal wear and tear, or unauthorized modifications.
How do I claim the warranty?
To submit a warranty claim, please contact our support team with your order details and photos of the issue. Please see our Warranty page for more information.
Do I need proof of purchase for warranty claims?
Yes, a valid proof of purchase or order number is required to process any warranty claim.
What happens after my warranty claim is approved?
If your claim is approved, we will repair, replace, or offer a suitable solution depending on the situation.